Code of Practice
The Green Deal Code of Practice underpins the Green Deal scheme. It sets out the criteria that Providers, Assessors and Installers must follow in order to operate under the Green Deal banner.
For the Code of Practice, please click on the PDF document in the top right hand corner of this page.
Each Provider is required to pass a 'fitness test' before they can be registered as being a participant in the Green Deal. Once registered, the Code is designed to ensure that all Green Deal participants operate fairly, transparently and effectively so that consumers signing up to the Green Deal can be confident that they are taking part in a properly regulated scheme that will provide them with real benefits.
The key benefits of the Code are clear.
For consumers, these include:
- Confidence that the people they are dealing with have appropriate training, qualifications and customer service procedures in place; and
- A clear process for dealing with complaints which includes a designated independent Green Deal Ombudsman.
For Green Deal Providers and Assessors, the key benefits include:
- Participation in a robust scheme that stipulates high standards for all those involved;
- Clear procedures for every stage; and
- Use of Green Deal marketing material.
Participants' compliance with the Code is monitored by REAL through various methods, including compliance check visits, mystery shopping and analysis of complaints information.